FAQ

Help & Frequently Asked Questions

📦 Shipping & Delivery

• How long does tracked UK shipping take?

Orders are typically processed within 24–48 hours. Once dispatched via our tracked service, your essentials should arrive within 3–9working days.

• Do you ship internationally?

Currently, we focus on providing the best service to our UK-based mothers to ensure fast and reliable delivery.

🤱 Product & Sizing

• How do I choose the right nursing bra size?

We recommend measuring yourself around week 36 of pregnancy. Our bras are designed with ultra-stretch fabric and extra hook-and-eye closures to adapt as your body changes.

• Are your baby products safety-certified?

Yes. All our newborn essentials, including bodysuits and travel sets, meet or exceed UK safety standards (such as BS EN certifications).

• How should I wash my MALLENX items?

To maintain the "buttery-soft" feel, we recommend washing our organic cotton and seamless items on a cool, gentle cycle and air-drying where possible.

🔄 Returns & Refunds

• Can I return a nursing bra if it doesn't fit?

For hygiene reasons, nursing bras can only be returned if they are unworn, unwashed, and in their original packaging with all tags attached.

• What if my item is faulty?

We take great pride in our quality. If an item arrives damaged, please contact us within 30 days for a full refund or replacement under the Consumer Rights Act.

💳 Payments & Security

• Is my payment information secure?

Absolutely. Our Shopify-powered store uses Level 1 PCI DSS compliant checkout to ensure your data is always protected.

• How do I use my 50% discount code?

Simply enter your "NEW50" code at the checkout screen. Please note that only one discount code can be used per order.

Still have a question? We’re here to help! Email us at MALLENX.SUP@GMAIL.COM